FAQ
1. Are the shoes sold on Sneakrz 100% original?
Yes, all products available on Sneakrz are 100% authentic and branded. We source our sneakers from trusted and verified suppliers to ensure originality and quality.
2. How long does delivery take?
Orders are usually delivered within 2 to 10 days, depending on your location. Orders placed before 10 AM are often dispatched the same day.
3. Do you offer free shipping?
Yes! Sneakrz offers free shipping on all orders across India. No hidden charges.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email, allowing you to track your package in real time.
5. What if I receive a wrong or damaged product?
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Our support team will assist you with a replacement or return as per our policy.
6. How do I choose the right shoe size?
Each product page includes a size guide to help you find the perfect fit. If you’re still unsure, feel free to reach out to our support team before placing your order.
7. Can I cancel or modify my order?
Orders can be cancelled or modified before dispatch. Once the order is shipped, cancellation may not be possible.
8. How can I contact Sneakrz customer support?
You can reach us via email or WhatsApp (details mentioned on our Contact Us page). Our team is happy to help you with any questions or concerns.
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